How New Employees Get Access to Airbo

Before You Start

• New employees must be added to Airbo first (via census or manual add)
• Employee email addresses must be correct and active

 Time needed: 5 minutes to understand, 2 minutes to troubleshoot

 

The Employee Onboarding Process

When you add a new employee to Airbo, here's what happens:

1. You add the employee - Either through a census file upload or manual add
2. Airbo creates their account - This happens automatically
3. Employee gets an invitation - Airbo sends a welcome email
4. Employee clicks the link - They're taken to your board
5. Employee sets up access - They can start viewing content

Note: Employees don't need to create passwords. Airbo uses secure email links for access.

 

Adding a New Employee

Option 1: Upload a census file

This is best when adding multiple employees.

• Go to your dashboard. Click Users in the navigation.

• Download the CSV template

• Add new employee names and emails
• Upload the updated file

What happens next: Processing takes 24-48 hours. You'll receive an email when complete.

Option 2: Add manually

This is best for adding one or two employees quickly.

• Go to your dashboard. Click Users in the navigation.

• Under Add User, enter the employee's name and email

• Click Add User to confirm

• Choose to send an invitation immediately

Tip: If you're adding employees to an existing census file, include all current employees plus new ones. Airbo reconciles the data automatically.

 

What Employees Receive

The invitation email

New employees receive a welcome email that includes:

• A link to access your Airbo board
• No password required (the link contains secure access)
• Your organization's branding

Note: Emails come from your board's configured sender address, not from Airbo directly.

After clicking the link

Employees are taken directly to your board where they can:

• View available tiles and content
• Complete activities
• Explore benefits information

 

Resending an Invitation

If an employee didn't receive their invitation or can't find it:

Step 1: Find the employee

• Go to your dashboard. Click Users > All Users

• Search for the employee by name or email

Step 2: Resend the invitation

1. Click Invite to resend invitation

What you'll see: A confirmation that the invitation was sent

Warning: Check that the email address is correct before resending. Typos are the most common reason invitations don't arrive.

 

Troubleshooting Access Issues

Employee says they didn't receive the email

Check these things:

1. Spam folder - Ask them to check spam/junk folders
2. Email address - Verify it's spelled correctly in Airbo
3. Corporate filters - Your IT may be blocking Airbo emails (see Whitelisting guide)

Fix: Correct the email if needed, then resend the invitation.

Employee clicks the link but can't access

Check these things:

1. Link expired - Invitation links don't expire, but bookmarks might not work
2. Wrong board - Make sure they're accessing the correct Airbo board
3. Browser issues - Have them try a different browser or clear cookies

Fix: Resend a fresh invitation email.

Employee was added but shows no activity

What happened: The employee may have been added but never opened their invitation.

Fix: Resend the invitation and follow up directly with the employee.

 

Tips for Success

• Do this: Add new employees as soon as they're hired to include them in communications
• Avoid this: Waiting until the last minute before a highlight launch
• Remember: Employees can access Airbo from any device, including mobile

 

Troubleshooting Quick Reference

 

Related Articles

• Users: Employee Account Management
• Whitelist Airbo Domains
• How To Send a Broadcast

 

Need more help? Contact support@airbo.com